Are you interested in working at Signal IT Solutions?
We are currently looking for talented individuals for the following roles to join our growing team (full descriptions further down):
- Service Desk Manager
- IT Service Desk Engineers
- Sales Assistant
Why work for us?
Signal IT Solutions is one of the leading IT Security Specialists with 25 years of experience in the provision of enterprise-class, comprehensive IT services across Managed IT support, Cybersecurity and Communications to clients based both in the UK and Internationally.
Our dedicated team of highly skilled IT specialists have a wealth of experience and knowledge in technologies including User/Endpoint Management, Server/Network Infrastructure, Virtualisation, Cloud, Hyper-convergence, Active Directory, Cybersecurity, Connectivity, Telephony, Backup Maintenance & Disaster Recovery and Line of Business applications plus many more.
Our experience in designing and creating rapid solutions to complex problems, our strategic knowledge, our comprehensive support and our desire to grow with our customers delivers tangible value, without compromise. We drive innovation – leading the way in smart, rapidly-delivered solutions that can transform business and IT ecosystems and their role and function within businesses of any size.
Service Desk Manager
Would you like to join a growing Technology Solutions Provider (TSP) in the Portishead area?
Are you experienced in the running of a Service Desk within the ITIL framework?
Job Description
The Service Desk Manager will report to the Management Team and will be responsible for day-to-day front-line management of the Service Desk team. They are responsible for the following key activities:
- Management of all service incidents, problems and requests received into Service Desk
- Customer relationship management
- Team Leadership & Development – Lead, mentor and develop the Service Desk team members
- Culture – be a role model for living the Signal values
Main Tasks and Responsibilities
Management of all Service Desk incidents, problems and requests
- Responsibility to provide MI and escalation high priority or key incidents to Service Delivery Manager
- Ensure service delivery aligns to ITIL and business requirements
- Ensure delivery against established KPIs and SLAs
- Proactive priority and capacity planning across the team
- Incident Management – including customer communication and issue resolution for all incidents, problems and major incidents
- Problem management with proactive identification of trends and root cause analysis
- Ensure resources are in place and are aligned to meet business requirements including Standard, Early, Late and On-Call Shifts and Out of Hours Call Service (currently via AnswerConnect)
- Primary escalation point for Service Desk incidents above Service Desk
Relationship management and prioritisation and delivery of customer requests
- Conduct Technical Account Management calls with key customers, publish minutes and capture actions
- Customer request prioritisation with customers and working with other Signal members on overall prioritisation
- Provide clear communication channels into Service Desk
- Ensure appropriate service is delivered at all times, across all business lines and that feedback is sought from key stakeholders to fully assess the service quality.
Maintaining health of IT estate
- Establish maintenance checks and provide metrics on execution to Management Team
- Schedule and resource maintenance checks with Service Desk team members
- Ensure regular reports issued to Management team
- Management of the deployment of regular approved changes or patches
Risk & Audit
- Contributing to the creation of a culture of risk awareness and the highest standards of governance
- Assess operational risks associated with day-to-day activities and implement risk mitigation controls as necessary
- Ensure operational risk events are reported on a timely basis and risk event actions are completed within agreed timelines
- Structure and manage Service Desk team to ensure delivery of team objectives within the agree timelines.
Skills & Culture
- Is a role model in demonstrating the behaviours and culture across the organisation.
- Represents company strategy and decisions in a proactive and positive manner
- Performance management of team in line with Core Values
- Champion development, skill and career path for team members
- Develop training plan across skill/resilience planning in place for team capability
- Leads by example, to motivate and assist with managing change across the organisation
Please forward your CV with a covering letter to [email protected]
Alternatively, call 01275 403 820 to learn more about opportunities and vacancies currently available.
Senior IT Engineer
Would you like to join a growing Technology Solutions Provider (TSP) in the Portishead area?
Do you have a broad spectrum of IT Skills similar (if not more) to those listed below?
Do you have skills regarding the design and delivery of technical projects?
We are recruiting Senior IT Engineers to work in our Service Desk to support our Client base. Additionally, you will assist Clients with the delivery of specific projects to enhance their IT solutions and services that are delivered to their internal users.
You will have experience in day-to-day running and management of computer networks delivering connectivity and applications to end users. Servicing customer requirements to exceptional standards will be amongst your key personal drivers and motivation.
You will also provide ideas and assistance to Clients who want to harness IT services to remain ahead of their direct competition.
You will be eager to expand your current knowledge capability and learn new skills and technologies in ALL fields of IT disciplines, from systems administration, through to essential and core networking skills. You will utilise your new and continually developing skills in the scope, architecture, and delivery of bespoke network solutions to a client base that needs to utilise IT to its fullest capability.
You need to demonstrate hands-on skills and competencies in the following areas:
Technical expertise and skill set:
- Server administration – Server 2012, 2016, 2019, 2022.
- Full awareness and management of Active Directory and Entra.
- Full awareness and management of DNS / DHCP.
- Experience of cloud deployments within Azure and AWS.
- Experience with firewall rules and policies along with DMZ configuration.
- Experience in managing MS Exchange or familiar with Office 365 deployments.
- Experience of managing data backups from Server environments, ensuring business continuity and disaster recovery.
- Experience of securing complete networks internally and externally from cyber threat.
- Practical hands-on experience of managing network switches (VLAN creation and management, managing switch stacks).
- Practical hands-on experience of troubleshooting network LAN and WAN environments and the utilisation of appropriate industry tools such as IPerf and WireShark.
- Practical hands-on experience of utilising VMWare / Hyper V.
- Knowledge of software applications that report on and safeguard network environments through active and real-time intelligence.
- Experience of administration and implementation of Cloud based WiFi solutions.
Soft skills and experience:
- Successful delivery of IT projects.
- Awareness of best practice standards within the delivery of IT, against specific security standards such as Cyber Essentials, Cyber Essential Plus, PCI, CoCo, ISO.
- Be willing to learn new skills and be a self-starter.
- Ability to multi-task in a fast-paced growing IT Managed Service Consultancy.
Your attitude:
- Support others you work with and deliver services for.
- Seek to develop your own skills, knowledge, and performance inside and outside of work.
- Be willing to be different and show a can-do attitude.
- Be professional and engaging.
- Provide excellent customer service and go that extra mile.
- Get involved in shaping new ways of doing things.
- Show commitment to the long-term goals and aspirations of the organisation.
Ideally you will hold or be studying for:
- MCP’s – Microsoft Certified Professional qualifications – ideally a Microsoft Certified Systems Administrator MCSA.
And /or
- CCNA
And /or
- VMware / Hyper V
- Accreditation in Cloud Computing / competent in cloud solutions such as Azure / AWS
Additionally, you may have an accreditation in firewall administration (vendor specific – Fortinet / Cisco / SonicWall) and or an accreditation in switch configuration and administration (Ruckus / Cisco)
Please forward your CV with a covering letter to [email protected]
Alternatively, call 01275 403 820 to learn more about opportunities and vacancies currently available.
Sales Assistant
Would you like to join a growing Technology Solutions Provider (TSP) in the Portishead area?
At Signal IT Solutions, we pride ourselves on delivering outstanding products and services to our customers. We are a passionate team committed to excellence and are looking for a Sales Assistant to help us continue our mission. If you enjoy engaging with customers and thrive in a fast-paced environment, we want to hear from you!
We are seeking a motivated Sales Representative to join our team. In this role, you will be responsible for preparing sales quotations, order processing, business opportunities and building relationships with clients.
Key Responsibilities:
- Generate accurate and timely quotes for products or services based on customer requirements and specifications.
- Create, process, and manage purchase orders to ensure timely procurement of goods and services.
- Build and maintain strong relationships with existing and potential customers.
- Utilise customer relationship management (CRM) tools to track interactions, manage leads, and maintain accurate sales records.
- Understand customer needs and tailor solutions accordingly.
- Keep up to date with industry trends and competitor activities.
Soft Skills and Experience:
- Proven experience in sales or a related field.
- Excellent communication and interpersonal skills.
- Self-motivated with a results-oriented mindset.
- Familiarity with CRM software is a plus.
Your attitude:
- Support others you work with and deliver services for.
- Seek to develop your own skills, knowledge, and performance inside and outside of work.
- Be willing to be different and show a can-do attitude.
- Be professional and engaging.
- Provide excellent customer service and go that extra mile.
- Get involved in shaping new ways of doing things.
- Show commitment to the long-term goals and aspirations of the organisation.
Please forward your CV with a covering letter to [email protected]
Alternatively, call 01275 403 820 to learn more about opportunities and vacancies currently available.
Our Core Values
Support our clients to:
+ Integrity – Each activity is undertaken with an open and honest approach. Any potential adverse factors are highlighted with constructive feedback encouraged in order to work towards resolution and thus avoid conflict.
+ Ownership – Each endeavour is undertaken with a focus on (and responsibility for) completion and delivery of a quality outcome within a target timescale.
+ Communication – Each interaction (whether spoken or written) is undertaken with a focus on clear and comprehensive communication using professional language, courteous tone and detailed/accurate content.
+ Agility – Each opportunity or endeavour is considered based on merit and risk vs reward. Opportunities and alternative changes can be undertaken with speed and flexibility.
+ Passion – Each endeavour is undertaken with energy and a drive to succeed. Negative energy/conflict is avoided through integrity.
+ Reputation – Each interaction and activity is undertaken with a mindfulness of both the impact and perception within the business and to existing/potential clients.
+ Security-Focus – Each activity is considered within the context of cyber and physical security with efforts to ensure adherence to minimum expected standards and best practice.
